Frequently Asked Questions
How much do you charge for postage?
We offer free standard delivery within Australia. Express and signature upgrade options are also available. Spend $100 or more and we will upgrade your order to Express Post for free. Orders are usually shipped within 2 business days but may be more a few days more during Christmas. Express post orders received by Monday the 19th of December are guaranteed delivery before Christmas. International orders are charged at a flat rate of $20.
Do you take orders by phone?
Yes! We gladly accept credit card orders by phone. Simply call 0451296312 and let us know what you’d like.
How safe are my payment details?
We take internet security very seriously and strictly follow industry standards. When you submit your payment details, they do not pass through our hands but instead go directly to the Stripe or PayPal servers (depending on the payment method you choose) via their cutting-edge encrypted payment systems. This ensures the highest level of payment security available. Stripe is a world-leading payment gateway processing millions of transactions daily. If you have any questions at all about your payment security, please don’t hesitate to contact us.
How safe are my personal details?
Personal details such as your name, email address, phone phone number and address are saved and kept on ours servers using the highest security standards available. We will never offer this information to a 3rd party or send you unsolicited correspondence. We value your privacy and will protect it as we would our very own!
Important information for European countries
If your country is in Europe, please note that it’s likely you will be charged duty and/or taxes such as VAT. We have no control over how your country charges this. If you are requested to pay money upon collection of your item, this is purely between you and your country’s customs department. We do not collect VAT from you at the time of the order (some marketplaces such as Etsy or Ebay now do this) so you will most likely have to pay this when you collect your goods. Please enquire with your own customs department to find out what this cost will be.
Will I be able to return my purchase if I am not satisfied?
If for any reason you are not completely satisfied with your purchase, contact us within 14-days of receiving the goods to arrange a return (buyer pays postage), exchange or anything else which might resolve the issue for you. We love happy customers and will go above and beyond to achieve that.
Returns to be sent to:
Oz Art Studios
PO Box 2773
Burleigh Waters MC
QLD 4220 Australia
