Frequently Asked Questions

How much do you charge for postage?

$3.80 flat rate standard delivery within Australia. Express and signature upgrade options available. Orders are shipped within 2 business days. International orders are charged at a flat rate of $15.

Will I be able to return my purchase if I am not satisfied?

If for any reason you are not completely satisfied with your purchase we will offer a 7-day money-back guarantee from the time you receive the goods. Please contact us within that time if you are not satisfied with your purchase so that we can resolve any problems. This refund policy does not apply to goods which have been damaged after delivery or if any attempt has been made to alter the product. All products must be returned in their original condition and all postage costs are to be paid by the buyer. We also recommend that you return the product via registered post. Please also be aware that you assume any risk of lost, theft or damaged goods during transit & therefore advise you take out insurance with your postal carrier. We will not be responsible for parcels lost or damaged in transit if you choose not to insure.

Returns to be sent to:

Oz Art Studios
PO Box 2773
Burleigh Waters MC
QLD 4220 Australia

I’m a retailer. How can I sell your products in my shop?

Please fill out the wholesale application form or call us on 07 5533 9392.