Frequently Asked Questions
How much do you charge for postage?
We charge a $3.80 flat rate standard delivery within Australia. Express and signature upgrade options are also available. Orders are shipped within 2 business days. International orders are charged at a flat rate of $20.
How safe are my payment details?
We take internet security very seriously and strictly follow industry standards. When you submit your payment details, they do not pass through our hands but instead go directly to the Stripe or PayPal servers (depending on the payment method you choose) via their cutting-edge encrypted payment systems. This ensures the highest level of payment security available. Stripe is a world-leading payment gateway processing millions of transactions daily. If you have any questions at all about your payment security, please don’t hesitate to contact us.
How safe are my personal details?
Personal details such as your name, email address, phone phone number and address are saved and kept on ours servers using the highest security standards available. We will never offer this information to a 3rd party or send you unsolicited correspondence. We value your privacy and will protect it as we would our very own!
Will I be able to return my purchase if I am not satisfied?
If for any reason you are not completely satisfied with your purchase, contact us within 14-days of receiving the goods to arrange a return (buyer pays postage), exchange or anything else which might resolve the issue for you. We love happy customers and will go above and beyond to achieve that.
Returns to be sent to:
Oz Art Studios
PO Box 2773
Burleigh Waters MC
QLD 4220 Australia